Shipping Policy
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Orders placed before 2:00 PM (local warehouse time) will be processed on the same day.
- Orders placed after the cutoff time will be processed the next business day.
2. Shipping Locations & Delivery Time
We ship from our Singapore and U.S. warehouses to ensure faster delivery. Delivery times vary based on the shipping destination:
| Destination | Warehouse | Estimated Delivery Time |
|---|---|---|
| Singapore | Singapore | 1-3 business days |
| United States | U.S. | 2-5 business days |
| Other Countries | Closest warehouse | 5-15 business days |
Note: Delivery time may be affected by customs clearance, local holidays, or unforeseen delays.
3. Shipping Methods & Costs
- We offer Standard and Express shipping options.
- Shipping fees are calculated at checkout based on weight and destination.
- Free standard shipping is available for orders over $90 (amount varies by region).
4. Tracking & Notifications
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package on our website or via the courier’s tracking page.
5. Customs, Duties & Taxes
- For international shipments, customs fees or import duties may apply, depending on your country’s regulations.
- Customers are responsible for any additional charges incurred upon delivery.
6. Lost, Delayed, or Damaged Shipments
- If your package is delayed beyond the estimated time, please contact our support team:salesteam@shineeternity.com.
- In case of lost or damaged packages, we will work with the carrier to resolve the issue.